How To Grow From $9M to $14M by Focusing on Customer Service With Rachel Fears
Rachel Fears is General Manager at Air Services Heating, Cooling, and All Service Professional Plumbing, one of the largest residential HVAC and plumbing companies serving Springfield and surrounding areas. She crossed over from insurance into the trades as a CSR in January 2015 and eventually grew to her current position.
Through her position, Rachel pursues her passion for the inclusion and advancement of women in HVAC. She also educates her clients and team members on maintaining their significant investments in their homes.
In this episode, Ryan and Rachel discuss why you should have external and internal customer service, the challenges of changing mindsets, taking care of the team while they take care of business, and more.
Sponsor for this episode...
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