3 Pillars to Build a CSR Department With Zac Garside
Zac Garside is the CEO of Power Selling Pros, where contractors have gone since 2015 to turn customer service into a profit center. He coaches CSR teams on how to book more calls and help more customers. He joined the company in 2015, rose through the ranks, and became the CEO after he shared his vision for the company. Today, he and his team have trained more than 1100 CSRs across the home services industry.
In this episode, Ryan and Zac discuss the fundamental principles of excellent customer service, the importance of consistency, the pillars of success, and much more!
Sponsor for this episode...
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