Turn Your Call Center Into a Profit Center With Brigham Dickinson
Brigham Dickinson is the Founder and President of Power Selling Pros, a leader in customer service and call handler training. As a CSR coach, he has coached over 900 CSRs in the US, Canada, and Australia. Brigham is also the author of Pattern for Excellence, Something to Give, and Patterned after Excellence.
In this episode, Ryan and Brigham discuss CSR coaching and training, including why you shouldn’t give your CSR team sloppy seconds on bagels.
Sponsor for this episode...
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